Frequently Asked Questions (FAQ) and Tips

Use the information contained on this page to find answers to any problems you encounter with your connectivity, email or other services. If you are unable to find helpful information on this page, contact our support staff at 877.994.9599, support@oncallwireless.ca, or by completing this support form.

1. What are the OCW mail servers?
2. How can I change my account password?
4. Why is my password being rejected?
5. What are my email settings?
6. What are my domain email settings?

Q: What are the OCW mail servers?

A: For name@(mail.)ocis.net, name@(mail.)kamloops.net, name@(mail.)nicolavalley.com, name@(mail.)squilax.net accounts...

Incoming (POP) -- There are three different ocis.net incoming mail servers - mail.ocis.net, qmail.ocis.net, courier.ocis.net.

Outgoing (SMTP) -- mail.ocis.net **

Domain clients:
Incoming (POP) -- mail.[domain name]
Outgoing (SMTP) -- mail.[domain name] **

** NOTE: The Outgoing entry is generally determined by your Internet connection. If you are an OCW connectivity client, you can use the values above. If your Internet service is through another provider, you MUST use that ISP's Outgoing mail server value to be able to send mail through that network.

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Q: How can I change my account password?
A: You have to know the current password to be able to update or change it. Call our support staff if you need help. 250-376-3858

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Q: Why is my password being rejected?

A: There are many reasons this can happen, with the most obvious being incorrect information. Passwords are case sensitive, so make sure your caps lock is not active. There are no spaces in passwords. Also keep in mind that incorrect username information can sometimes generate a password error.

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Q: What are my email settings?

A: There are five main email settings -- address, username/user ID/account name, password, incoming (POP) mail server, outgoing (SMTP) mail server.

address -- can be displayed in several formats, name@ocis.net or name@mail.ocis.net, name@(mail.)kamloops.net, name@(mail.)nicolavalley.com, name@(mail.)squilax.net

username, user id, account name -- Generally a combination of letters and numbers up to a maximum of eight characters.

password -- a combination of case sensitive letters and/or numbers. Should be a minimum of five characters, sometimes there is a maximum number of characters?

incoming (POP) mail server -- the server that accepts and retains incoming mail. There are three ocis.net incoming mail server values -- mail.ocis.net, qmail.ocis.net, courier.ocis.net

outgoing (SMTP) mail server -- mail.ocis.net

*NOTE: Domain email settings are different. View Next Q/A for more information.

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Q: What are my domain email settings?

A: There are five main email settings -- address, username/user or ID/account name, password, incoming (POP) mail server, outgoing (SMTP) mail server.

address -- name@[domain name]

username, user ID, account name -- name@[domain name]

password -- a combination of case sensitive letters and/or numbers. Should be a minimum of five characters, sometimes there is a maximum number of characters?

incoming (POP) mail server -- the server that accepts and retains incoming mail. mail.[domain name]

outgoing (SMTP) mail server -- the server that sends mail. mail.[domain name]

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